Return Policy

Return Policy

We want you to be completely satisfied with your purchase from Lilune Outerwear. If you are not happy with your order, we're here to help.

Returns

• You have 7 days from the date of purchase to return an item.
• Items must be unworn and returned with all original tags attached.
• We cover the cost of return shipping — it's on us!

Refunds

Once we receive and inspect your returned item, we will notify you of the status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We also offer exchanges. If you'd like a different size or style, please indicate this when initiating your return and we will get the replacement sent out to you.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us at sam@liluneouterwear.com with your order number and reason for return.