Refund policy

RETURN & REFUND POLICY

At Lilune Outerwear, we want you to love your purchase. If you're not completely satisfied, we're here to make it right.

Returns

We accept returns within 7 days of delivery. To be eligible for a return, items must be unworn and returned with all original tags attached. Items that show signs of wear or are missing tags will not be accepted.

Return Shipping

A prepaid return shipping label is available for $10, which will be deducted from your refund. Once your return is approved, we will email you the label.

For customers outside the United States, a prepaid return shipping label will be provided upon return approval. The cost of the return label will be deducted from your refund. We recommend keeping your tracking information until your refund is processed.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund (minus the $10 return label fee, if applicable) will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Exchanges

We offer exchanges for a different size. If you need a different size, please indicate this when submitting your return request and we will send out the replacement as soon as we receive your item.

How to Request a Return or Exchange

You can request a return or exchange directly through your account on our website. Simply log in, go to your order, and select "Request return." No need to contact us — it's quick and easy!

Non-Returnable Items

Items that have been worn or are missing original tags are not eligible for return.

Questions?

If you have any questions, feel free to contact us at info@liluneouterwear.com.